About Us

We provide the best internet connection

XPRESS FIBER PRIVATE LIMITED (brand name XPRESS FIBER) is a licensed Internet Service Provider holding an ISP (Category B) authorisation for the Bihar service area, granted by the Department of Telecommunications (DoT), Ministry of Communications, Government of India.

XPRESS FIBER is committed to fast, dependable connectivity — bringing reliable, high-speed Fibre-Optic To The Home (FTTH) internet to homes and businesses across Bihar & Jharkhand, backed by a growing fibre network and dedicated local support.

Why choose us

• Expert technical team
• Best network
• 50+ coverage areas
• 24/7 quick support
• Reasonable price packages
• Trusted & recommended

General information & customer care

Office: Xpress Fiber Private Limited, East Gurhatta, Sikanderpur Road, Mirjanhat, Bhagalpur – 812005 (Bihar), India.

Customer Care / Toll-free: 9771614719  ·  0641-2960040  ·  9771614723
Email: care@xpressfiber.com

Complaint redressal mechanism

Complaints are resolved by our Customer Care Executives. On receipt of a complaint, the Complaint Centre registers it and allots a unique Trouble Ticket number, communicated to the consumer via SMS/Call/Email along with the expected resolution time. Details of complaints are retained for a minimum of three months. Complaints and service requests are redressed within the time frame specified under TRAI Quality of Service regulations; where no time limit is specified, within a period not exceeding three days.

If a complaint is not resolved to your satisfaction, you may appeal to the Appellate Authority within thirty days of closure of the complaint.

Appellate Authority

Name: Mr. Rohit Kumar
Address: Xpress Fiber Private Limited, East Gurhatta, Sikanderpur Road, Mirjanhat, Bhagalpur – 812005 (Bihar), India
Email: nodal@xpressfiber.com

Rights of consumers

• Right to avail services in accordance with the Quality of Service parameters prescribed by TRAI from time to time.
• No increase in charges for any tariff item within 6 months of enrolment into a tariff plan.
• No value-added service shall be provided without explicit consent.
• Receive a unique docket number for every complaint registered.
• Details of the Appellate Authority to be provided on request.
• Request termination of service in writing (subject to return of CPE and reconciliation of dues and security deposit).
• Refund of security deposit, if any, within the prescribed time, subject to adjustment of pending dues.
• Right to lodge a complaint and approach the appellate authority in case of non-redressal.
• View all tariff plan details on the website.